I spoke to customer service who said that I would need to file Yet another assert with a different department given that the couch was purchase a week over a yr (which isn't covered from the company). This is extremely discouraging, In particular due to the fact none of the was explained to me at enough time of invest in. She gave me a number to Get hold of An additional department. I had been equipped to achieve another rep who informed me that they cannot help me. I called back and spoke with a supervisor and she was not ready to aid possibly. I am at this time forced to keep a faulty sofa that is weakened (no fault of mine). The customer provider representatives are unprofessionals with no understanding of tips on how to address issues of this sort of. I would not suggest them to any one. I'm in the process of throwing out the sofa as it's unsafe to take a seat on it due to sharp item that is at the moment sticking out within the aspect.

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My Most significant oversight at any time was to get a lounge established at Bob's. If you want your couches to past in excess of 3 months Tend not to Acquire AT BOBS. Totally the worst quality of home furnishings ever, I really read Wooden cracking has I was seating down.

We submitted a assert and were being denied simply because in my declare I said "not known of how the damages happened" and ought to have been phrased as "a mishap event." Considering the fact that Bobs wants to Enjoy phrase video games, I'll no longer do business with them and I urge Absolutely everyone else to not in addition. Use your money sensibly in other places.

I might give Bob's zero stars if possible. WORST Practical experience I've at any time had with both customer assistance and supply. Customer Provider: I called Bob's to question if that they had a table in stock that I'd seen online and made the decision I required to buy. I instructed the woman I would like to choose the desk up and questioned her if she believed it would slot in a little SUV. She reported it would not be an issue and stated she would Look at and see if it was in stock and would call me back. She termed back and claimed they'd it, but mentioned she was truly fast paced so would contact me back to put me from the method so all I would have to do was "drop by customer service and fork out". She by no means identified as back. Upon arriving that night (after borrowing a friend's automobile and driving in hurry hour from Boston), the sales reps and customer assistance agent stated they'd no report of us at all, and that the saleswoman "may have described an order" but that they never held any goods in inventory. This is often "simply a showroom". After locating out that there were a miscommunication, we requested the salesman if they'd support us out with delivery Expense due to the fact we experienced made these types of an effort to return out to obtain the desk, and expected to leave with the desk.

Totally not, no versatility, no willingness to work with me. I'm so unhappy with this sofa, I'm so dissatisfied, the price ended up remaining A great deal more than I envisioned and although I've questioned over the cellular phone two times and online the moment for an Bill I still don't have anything. It makes difficult to understand all the charges and break up the fee with my roommate or understand the rigid return policy. I feel really deceived and taken benefit of, beware.

Wherever do I begin. Requested a pair of couches and upon shipping and delivery the supply guys saw it absolutely was a fifth floor walkup with no elevator and attempted every single justification to cancel the supply. They may be so sleezy they took an image of your couch standing up inside the making doorway to send to their supervisor to point out the couches "failed to match" so they might go on and terminate the get. Once we known as to complain they lied to their manager and said they brought the couches towards the 5th ground and that is not possible given that they didn't even get In the building! They arrived on the making doorway and took them suitable back for the truck.

On March 18th 2019 I was suppose to receive a bed, chest, couch, really like seat. If the guys bought there he right away explained to me that the sofa was not gonna suit. I understood quickly there it was likely to be a lot less exertion on seeking to really make it suit. Needless to say that they brought the sofa up the stairs and claimed it was not intending to match, most company consider other ways. Well not Bob's Furnishings they will not do any additional function. So I convey to them to go ahead and take home furniture set back for the store, now I was prepared to go into the store and pick another set until the informed me they had been going to demand me A further delivery demand For sure I'd presently compensated over $two hundred.00 for shipping, with that currently being mentioned I informed them to refund my money back. All right, now allows look at the Television upper body it had been destruction, so they are saying we can't do something Now we have to acquire a tech out to repair that. They ship the Tech out just to inform me that they were planning to replace the Tv set upper body. Well Here is the situation I told them upfront when getting the home furnishings that I just relocated and I do not need anyone over the 18 for being at my household. I'm on a 90 working day probation at operate, And that i can not just take off function, I get the job done Tuesday - Saturday eight:00 - five:00, no challenge We'll accommodate you which they did over the initial shipping that was in order to get my funds. Guarantees have been also made with the supervisor that they may accommodate me to come back get hurt products and convey new item, that was a lie. I used to be suppose to receive my delivery yesterday after 5:00 naturally I get a simply call at about two:00 p.

I had a horrible encounter working with Bob's customer service representative after I made a purchase at Bob's home furnishings store throughout the street from Kings plaza in Brooklyn, NY. I normally shop at Raymor and Flanagan but chose to attempt Bob out. I purchased a sectional couch for almost two thousand dollars. I also bought a Bed room set for my son. I acquired the extra protection for your sofa, as it was highly recommended with the agent at time of order. A month ago, I noticed a small rip involving the facet in the couch. On further investigation, it had been noticed to generally be a seam separation. This was communicated for the customer assistance agent as I tried to file a claim. Per week later on, an exceptionally unprofessional person came-by and looked with the sofa. He said that it absolutely was a seam separation but it looked like a person did it.

Initially, I wish to say thank you for the help and persistence to Sales Associate identify Leo. He was extremely valuable, courteous, and detailed describing the prices and with regard to the furnitures. This Bob area is big when compared with get more info the Bob in other destinations I been too.Excellent home furnishings variety and fantastic costs.

I purchased Bed room furniture from them they about the 2nd of may possibly, we were agreed to deliver them to the third of June some of them have been speculated to be sent a little bit just before, to the twenty first of May, after they arrived they ended up lacking some parts and suddenly they changed the shipping and delivery time that was designed to be sent to the third to four months-six months without telling me why, and customer treatment retained supplying me distinctive tales concerning the shipping which confused me quite possibly the most.

So that changed my head And that i made certain she removed all my data And that i told the sales rep sorry but her unproffesionalism just dropped you guys a sale.

The pros: Reasonably priced front room set offerings in conventional styles with appealing cushioning alternatives.

Good place. The explanation I give it 3 stars mainly because, the worth marketed is not the cost. Shipping and delivery is requested as an alternative but it really's definitely not a possibility. " our warehouse is in San Diego" so get is really not an option.